Disc Stakka Product Support

If you are having problems with the operation of your Disc Stakka or with the OpdiTracker software, we recommend you check the following:

1. Make sure the OpdiTracker software is running:
   • Windows: Open Windows Explorer and ensure you can navigate to OpdiTracker and individual Disc Stakka units.
   • Mac: Open the OpdiTracker application window and ensure you can navigate to individual Disc Stakka units.
      
2. Make sure that the Disc Stakka is properly connected and the green light next to its gate is steadily lit. See the Disc Stakka User Guide for more information.
    
3. If you have multiple units that are stacked in towers or connected through powered hubs, try connecting the individual units directly to your computer's USB port. This helps to identify whether a hub or unit is causing the problem.
    
4. Make sure that your computer's USB port is working correctly by attaching a different USB device (such as a mouse). If your computer has multiple USB ports, you can also try attaching the Disc Stakka to one of its other USB ports.
    
5. Make sure that you are using the latest version of the OpdiTracker software and that each unit is running the latest version of the Disc Stakka firmware.
    
6. Use OpdiTracker's built-in diagnostic tools to verify the operation of the unit. See the Disc Stakka Online Help for instructions.
    
7. Review the Disc Stakka manuals, online help and FAQs to see whether they contain the information you need.
    
8. If you are still having problems, contact your place of purchase or Imation for assistance:
    
   • Imation Australia
     phone: 1800 244 181
   • Imation New Zealand
     phone: 0800 445 922